Refunds & Returns Policy

Thanks for shopping at Your Solution Pty Ltd.

If you are not 100% satisfied with your purchase, we’re here to help.

If you have purchased an item through our Showroom that was in stock at the time of purchase, we will gladly exchange the item for another item also in stock in our Showroom at the time of the exchange.  Any additional cost associated with the new item will be paid by you, the customer.  A 20% restocking fee will be charged should you be unable to exchange the original item for a suitable alternative currently in stock.

If you have purchased an item through our Website NO returns or refunds will be approved for any non-stocked items.

All returns and refunds must be approved by Management before any return or refund can occur and a 20% restocking fee is applicable to all orders except where an exchange occurs.

 

Returns

You have seven (7) calendar days to notify us of your intention to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment), less the 20% restocking fee and any postage.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable, including the original shipping cost.

If you receive a refund or exchange, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

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